Terms & Conditions

1. Placing an Order

Please provide accurate contact details and complete delivery or pickup information when placing your order. Orders are prepared according to the items, quantities and schedule selected at checkout. Shobha's Kitchen operates on a pre-order basis. Orders are accepted subject to availability and confirmation.

2. Prices and Payment

Prices displayed on our website are in Indian Rupees (INR) and may be updated from time to time. Any applicable taxes, packaging charges, delivery fees or other charges will be displayed during checkout or communicated before order confirmation. An order is treated as paid only after payment has been successfully verified by Shobha's Kitchen. For UPI payments, submitting a UTR or transaction reference number alone does not confirm payment. Payment will be verified against the actual transaction received in our bank account. Please do not make another payment if your existing payment or order status is unclear. Contact us for assistance.

3. Order Changes, Cancellations and Refunds

Please review your cart, quantities, delivery details and scheduled time carefully before submitting your order. If you need to request a change or cancellation, contact Shobha's Kitchen as soon as possible. Requests will be considered based on the order status and food preparation stage. Once preparation has started, changes or cancellations may not be possible. If Shobha's Kitchen is unable to fulfil an order for which payment has been received, we will inform you and arrange an appropriate refund. Refunds, where applicable, will be processed through an appropriate payment method. Processing time may depend on the bank or payment service provider. Nothing in these terms affects your rights under applicable law.

4. Delivery and Pickup

Delivery availability, applicable charges and estimated delivery timing will be communicated during the ordering process or separately where necessary. Delivery times are estimates and may be affected by traffic, weather, operational conditions or other circumstances beyond our control. For pickup orders, customers are requested to collect their orders at the agreed time and location. Please ensure that the delivery address and contact number provided are accurate and that someone is available to receive the order.

5. Food and Menu Information

We prepare food with care and aim to describe our menu items, portions and quantities accurately. The actual appearance of food may vary slightly from website photographs due to cooking methods, ingredients and preparation. Ingredient weights and serving estimates, where displayed, are indicative and may vary during cooking and preparation. Customers with food allergies, dietary restrictions or ingredient-related questions should contact us before placing an order.

6. Website Use and Availability

Please use our website only for genuine enquiries and orders. We may update, maintain, temporarily suspend or modify parts of the website whenever necessary. We reserve the right to review suspicious, incomplete or potentially fraudulent orders and take appropriate action to protect our customers and business. If a payment or order status is unclear, please contact us before making another payment or placing a duplicate order.

7. Contact

For questions about these Terms & Conditions, an order, delivery or payment, please contact Shobha's Kitchen through our Contact Us page. We will do our best to assist you.