Privacy Policy

YOUR PRIVACY MATTERS Shobha's Kitchen respects your privacy. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order or contact us. 1. INFORMATION WE COLLECT When you place an order or contact us, we may collect your name, phone number, delivery address, landmark or pickup information, order details including items and quantities, UPI payment reference or transaction details submitted by you, messages and feedback, and basic technical information required for website operation and security. We collect information reasonably needed for our business purposes. 2. HOW WE USE YOUR INFORMATION We use information to receive, process and fulfil orders; arrange delivery or pickup; verify payments and maintain transaction records; contact you about order confirmations, payments and delivery; respond to enquiries, complaints and feedback; maintain necessary business and accounting records; and protect our website against misuse or fraudulent activity. 3. WEBSITE ANALYTICS AND COOKIES Our website may use essential cookies or similar technologies required for website functionality, security, shopping cart operations and order tracking. If you choose to allow optional analytics, we may collect information such as pages visited, the source that brought you to our website and approximate time spent on pages. Optional analytics should be used only according to your consent preferences. Essential technologies needed for website operation and security may still function when optional analytics are declined. 4. ORDER TRACKING AND DEVICE PRIVACY For your privacy, order details and invoices are accessible only on the device and browser used to place your order. Please use the same device and browser to track your order. We do not provide cross-device order tracking through paid SMS OTP or customer login services. 5. SHARING AND STORAGE OF INFORMATION We do not sell your personal information. Information may be shared with service providers who help us operate our website, communicate with customers, process payments, maintain business records or fulfil orders. We take reasonable steps to ensure that information is handled appropriately by such service providers. 6. HOW LONG WE KEEP YOUR INFORMATION We retain customer information only for as long as reasonably necessary for order fulfilment, customer support, payment verification, business records, security and applicable legal requirements. After an order has been delivered, personal information that is no longer required may be deleted or anonymised as part of our data-retention process. Certain transaction and accounting records may need to be retained for longer periods where required for legitimate business or legal purposes. 7. KEEPING YOUR INFORMATION SAFE We take reasonable technical and organisational steps to protect customer information against unauthorised access, misuse, alteration or disclosure. However, no website, electronic storage system or online transmission can be guaranteed to be completely secure. Please do not share passwords, OTPs, banking PINs or other confidential security details through customer messages or enquiries. 8. YOUR PRIVACY RIGHTS AND REQUESTS You may contact Shobha's Kitchen to ask about your personal information, request access or a copy, request a correction, request deletion where applicable, or raise a privacy concern or grievance. Please use the Privacy Request option or Contact Us page on our website. We may ask for reasonable verification before responding. Requests will be reviewed in accordance with applicable laws. Certain transaction and accounting records may need to be retained where required by law or for legitimate business purposes. 9. CHANGES TO THIS PRIVACY POLICY We may update this Privacy Policy from time to time to reflect changes in our website, business practices or applicable requirements. Any updated version will be published on this page. 10. GRIEVANCE AND CONTACT For privacy questions, correction or deletion requests, or grievances, please contact Shobha's Kitchen through our Contact Us page. We will review your concern and respond as appropriate.